Frequently asked Questions

• I paid, but could not get a scooter

  When you press the “Take a Scooter” button, a beep should sound, after which you can take the chosen scooter and start the trip.

  If you failed to take the selected scooter:

  • You may have selected the wrong station, make sure you are in front of the correct station, from where you want to take a scooter using the app, then try again.
  • If you still can not take a scooter, do not worry, the money will be returned to your card within a few minutes.
  • If you have not received your money yet, please call our support service at the number indicated in the app, and our operator will return the money to your card.
• “I returned the scooter, but the status of the trip is still shown as“ incomplete ”- do not worry, you will only pay for the actual period of use.

  Make sure that the scooter is securely fixed in the parking station.

  Your journey will be completed automatically.

  • In case of loss of connection with the Internet parking station for scooters or your phone, the station will send to the server the actual period of use, after connecting to the Internet. So you will only pay for the actual period of use.
  • If the process is too long, please let us know.
• If all racks are occupied or free racks do not take a scooter

  1. Install scooter any other free slot.
  2. If the station is full or the slot does not take a scooter, put scooter at a nearby station. The nearest stations with information about free parking spaces you can find in the app.
• If the scooter is defective - Do not worry, report this problem to the service. support, the trip for you will be free.

  Send a photo of a faulty scooter to support@samocat.net and return the scooter to the station. AT Thanks for finding a breakdown. The next trip will be free for you.

• I want this station to appear next to my city / at home / near work / subway

  Please contact with us. We will be glad to cooperate!

• How to find a place for a station in my city? We undertake the search and coordination of the possibility of locating rental stations of scooters.

  • If you install stations in your city not in the closed territory of the enterprise, obtaining a permit and determining the installation locations of stations is carried out only with the participation of Samocat Sharing specialists.
  • We undertake the preparation and provision of the necessary information and documents.
  • We jointly determine the most promising places for installation, guided by information about attendance, schedule of city events and your wishes.